Chatbot for Student Email Inquiries

You receive hundreds of emails from prospective students each month, most of which fall into predictable categories: application timelines, merit aid, visit options, and academic programs. You want to experiment with building an AI chatbot (e.g., using ChatGPT API or a no-code tool like Tars or Botpress) that can scan your inbox, categorize questions, and generate draft replies or automate responses to FAQs. How can AI reduce your response time while keeping replies accurate and personalized? What guidelines should you set to keep the bot’s tone aligned with your office?